Standard Chartered Tanzania has been named the Best Consumer Digital Bank in Tanzania, 2019 by the financial journal, Global Finance.
In addition to the award, the Bank has also been recognised for its information security and fraud management systems, under its digital offerings. Commenting on the award, Standard Chartered Bank Tanzania CEO Sanjay Rughani reflected on how the award reaffirms the Bank’s commitment to its digital agenda and how the Bank is leading the way in developing digital solutions that are aligned with country’s financial inclusion agenda. He added, “Our Digital Bank on Mobile solution is a demonstration of how the Bank continues to be on the cutting edge of strategic technology investments and marries very well with our customer obsession mantra”. “Digitization to us means disruption from traditional and conventional ways of banking to transforming banking business with the sole objective of improving client experience. It is imperative that we respond to the changing customer needs by providing solutions that address their evolving needs. Clients today are looking for products and partners who will offer solutions that are accessible, convenient, cost effective and, most importantly, forward looking” Mr. Rughani commented.
Across Africa, the Bank won eight of the top ten awards for 2019. Standard Chartered Tanzania was recognised for having the Top Mobile Banking App. Standard Chartered Uganda and Standard Chartered Zambia were voted the Most Innovative Digital Banks. Standard
Chartered Nigeria and Standard Chartered Cote d’Ivoire both won the Best Mobile Banking, the Best Integrated Consumer Bank Site, and Best Bill Payment & Presentment, respectively. Standard Chartered Botswana won the Best Online Deposit, Credit and Investment Product Offerings awards. Responding to the awards, Standard Chartered Regional Chief Executive Officer for Africa & Middle East Sunil Kaushal said, “The awards are a testament that the Bank’s Africa digital transformation strategy is paying off. We are proud of the recent launches of fully retail digital banks in Tanzania, Ivory Coast, Kenya, Ghana, Uganda, Botswana, Zambia, and Zimbabwe. “
“Digitizing Africa remains at the heart of our business strategy for the region and we are glad that we have been voted the Best Consumer Digital bank in most of the countries we’ve implemented
or continue to implement our digital transformation agenda,” Mr. Kaushal said. Winning banks were selected based on the strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.
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