NAIROBI, KENYA, JULY 20 — Telecommunication company-Safaricom (Plc) has cautioned its customers against sharing their personal information in the wake of increased fraud cases.
The company said in a statement on Friday, it has noted growing concerns from the public on social engineering and theft of customer information leading to fraudulent SIM swaps.
“We wish to advise customers to report any suspected interference with their SIM Cards or theft of personal details to us by calling 100 or 200, or via a text message to 333 for assistance,” Director, Risk Management Nicholas Mulila said in a statement.
Customers should also report any incidence to law enforcing agencies with urgency, the company has advised.
“As a precautionary measure against social engineering, enabled by sharing of personal details, we would also like to remind our customers to safeguard information such as SIM and M-Pesa PINs, dates of birth and national identity numbers,” Mulila said.
The Nairobi Securities Exchange listed firm has further said it does not ask for personal information, and only contacts customers through its official number – 0722 000 000.
“If called by anybody purporting to be a Safaricom customer care representative using a different number, you are advised to immediately end the call and dial our customer care line 100 or 200 for clarification and assistance,” the firm said.
The management said it is working closely with security agencies to follow up on existing cases.
Its warning comes at a time when the Communications Authority of Kenya (CAK) has also asked members of the public to be vigilant.
CAK has asked members of the public not to respond to calls or emails asking for their personal information.