NAIROBI, KENYA, JULY 2 ― Kenya Power has announced it will carry out routine maintenance of the prepaid system for efficient service delivery to customers.
This comes in the wake of continued public outcry over the Kenya Power and Lighting Company’s mobile based token system, which has forced customers to rely on other private entities to purchase electricity tokens.
KPLC said in a statement on Monday that the exercise (routine maintenance) will take place tomorrow, July3, 2018 starting at 10.00pm and will be completed on Wednesday July 4, at 10.00am.
The management said during this period, prepaid services including purchase of tokens through Paybill number 888880 and other outlets such as banking halls and vendor outlets will be affected.
However, the system maintenance exercise will not affect postpaid bill payments.
Kenya Power has recorded tremendous growth in its prepaid customer base in the last five years from 268,569 to currently 4.5 million customers.
This has seen the database for the prepaid system grow at a high rate thus calling for upgrade and maintenance of the system to enhance its efficiency, the management noted.
“We are constantly seeking ways to deliver speedy and quality services to our customers. Currently, most of our customers are on prepaid metering and as such it is critical that we upgrade and maintain our IT platform that supports purchase of electricity tokens,” said Eng. Samuel Ndirangu, General Manager, Information Communication Technology (ICT).
In April, the Company carried out an upgrade of its IT platform which involved direct integration of the Company’s IT system with the mobile money operators’ systems.
This has shortened the process of remittance of tokens purchased thus improving service delivery to customers, KPLC notes.
“This maintenance is expected to further support the outcome of the system upgrade by availing faster and efficient services,” said Ndirangu.
There has been public concern over reliability of the KPLC system on mobile phone token purchases which takes up to two days to give feedback to customers, thus pushing them to alternative platforms.