Kenya’s Jomo Kenyatta International Airport (JKIA) has been named as Africa’s Best Improved Airport by the Airports Council International.
The ASQ Awards are presented to those airports whose customers have rated them the highest over the course of the year. The categories have been designated to recognize the achievements of airports of different sizes and in different regions.
“This recognition is a testament to the airport’s on-going commitment to service excellence.” Said the Kenya Airports Authority in its response to the prestigious recognition.
Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program; the ACI ASQ Survey has captured passengers’ experience at all airport passenger contact points at more than 340 airports worldwide. ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.
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According to the Kenya Airports Authority’s Managing Director, Jonny Andersen, the recognition was timely; coming at a time that JKIA is undergoing major reorganisation and modernisation works set to stamp it’s position as a regional hub.
“Just recently, the JKIA Service Charter was signed by all Government Agencies committing them to providing consistent, professional and high-quality service. Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruit. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we are on the right track.” Mr. Andersen added.
The 2017 ASQ Award The ASQ Awards Ceremony will be held during the inaugural ACI Customer Excellence Global Summit , to be held in Halifax, Nova Scotia, Canada from 10–13 September 2018, hosted by Halifax International Airport Authority.