Nairobi : Tuskys Supermarket has become the latest retail chain to report losing millions of shillings to theft by employees, underlining the extent of pilferage risk that the sector operators are facing in the market.
The retail chain, which is Kenya’s second largest, last month said it was losing more than KSh100m (about Shs350m) every month to theft by employees.
Tuskys made the disclosure in a letter to Hipora Business Solutions East Africa, a firm it had hired to help curb rampant fraud within its shops.
“The audit report showed on average Tuskys is losing in excess of Sh100 million a month on top of costs associated with the [loss prevention] services,” Tuskys said in a letter dated August 25.
Tuskys’ estimated loss of KSh100m per month indicates that employee theft across the retail industry could top KSh2 billion annually, making it one of the biggest victims of internal fraud alongside commercial banks.
The retailer said video footage has shown some cashiers pocketing cash, failing to issue receipts and walking away from the tills and leaving cash drawers unlocked.
Employees involved in receiving goods from suppliers are also actively defrauding the company, Tuskys says in the letter.
The retail chain consequently directed Hipora to remove its staff from all its stores on August 26 with the exception of double checkers who ascertain deliveries by suppliers.
Hipora has since complied with the directive, removing its camera room operators and system controllers from Tuskys shops.
The consultancy firm has, however, written back to Tuskys, accusing the retailer of failing to act on rampant fraud perpetrated by its own employees.