Browsing: Kenindia Assurance

The insurance industry in Kenya is struggling with low penetration. The sector is seeking innovation and adoption of technology to grow.

Over 25 per cent of Kenya’s insurance industry income is fraudulently claimed leading to insurers incurring heavy losses.

To counter this, Kenindia Assurance has taken steps to curb the fraud by incorporating Artificial Intelligence (AI) in its motor insurance claim processes.

The insurer is utilizing artificial intelligence to fast track its claims resolutions through the use of anomaly detection, sentiment detection, text analytics and a self-service portal.

Integrated Motor Insurance Data System

Kenindia Assurance Deputy General Manager, Joyce Mathenge, says that motor insurance is the main contributor to insurance fraud hence the need to develop mechanisms to lower their risks.

“With more Kenyans owing cars and motor insurance being mandatory, we find that having ineffective due diligence processes and a corruption culture usually leads to motor fraud. We have invested in artificial intelligence as well as continuing training our teams to enhance their abilities to detect motor fraud,” said …