- Beem has launched Moja, a unified communication platform for Kenyan businesses to engage and serve clients across various social media platforms.
- Moja allows seamless communication on platforms such as WhatsApp, Facebook, Google Business, Instagram, and SMS, fostering trust and loyalty with customers
- The platform empowers businesses to address their customers’ needs promptly, regardless of time or location, leading to efficient service and exceptional customer experience.
Beem, an enterprise technology company, has introduced Moja, a unified communication platform, to the Kenyan market. Moja is a platform that is designed to empower Kenyan businesses by enabling them to effectively engage and serve their clients and stakeholders across various social media platforms.
Beem flagship product Moja
Beem’s flagship product, Moja, aims to transform the way businesses interact with their customers. It offers the capability to communicate seamlessly on platforms such as WhatsApp, Facebook, Google Business, Instagram, and SMS, concurrently.
Moja empowers enterprises to address their customers’ needs promptly, regardless of time or location, fostering a heightened level of trust and loyalty.
Taha Jiwaji, CEO of Beem, highligted the platform’s potential impact, saying, “The platform will ensure businesses can efficiently serve a multitude of customers while consistently delivering an exceptional customer experience, allowing them to concentrate on their growth.”
This launch responds to the intensively competitive landscape in today’s business environment, where companies continually seek innovative solutions to connect, support, and engage with customers on digital channels.
Moja, with its focus on multi-channel engagement and self-service automation, offers a scalable and dependable platform for businesses to enhance their customer experiences.
Technology-driven Africa
Mr. Jiwaji emphasized Beem’s vision for a technology-driven Africa, where technology serves as an enabler rather than a barrier.
He highlighted the platform’s role in empowering businesses across Africa to thrive in an interconnected and digital world.
Beem’s overarching goal is to usher in a new era of innovation, where businesses harness cutting-edge technology to enrich customer experiences, cultivate enduring relationships, and drive sustainable growth.
The entry of Beem into the Kenyan market with Moja underscores the growing demand for advanced customer engagement and support solutions.
As Kenya’s technology sector experiences remarkable growth, businesses recognize the importance of investing in robust platforms capable of delivering outstanding customer experiences.
Beem has a presence in over 25 countries across Africa, uniquely positioning itself to bridge the gap between businesses and their customers.
The company is dedicated to offering top-tier customer support, continuous product enhancements, and support for businesses and entrepreneurs through its local team in Kenya.
