Browsing: customer service index ranking

Access Bank Ghana has been ranked as the best company in customer service across all industries in Ghana for the year 2020.

In the research, the Ghana Customer Service Index (GCSI) report shows that the bank had a score of 89.15%.

Over the past three years, Access Bank has been recording a consistent improvement, giving credence to its stated commitment to give customers an experience beyond banking.

The bank in the 2019 report ranked number one in the banking industry, beating other top-tier banks.

In the research conducted in 2020, data was collected from over 3,000 responds in the country’s capital, Accra and two other regions, Kumasi and Takoradi.

The data focused on key metrics such as trust, look and feel, competence, professionalism, ease of doing business, processes and procedures, and customer-focused innovations.

The rest are Engagement with Customers, Complaints and Feedback, and Coronavirus Preparedness.

According to the Institute of …