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How disruptive technologies are impacting HR services

By Emmanuel Mutuma

The recruitment industry has completely evolved over the past 20 years. New technologies have transformed the way employers recruit and manage talent. From paper CVs to job boards, applicant tracking systems and online assessments, a lot has changed over the years.

While advancements in technology have offered some solutions to challenges that employers faced a decade ago, the industry is ever-evolving and recruiters today are dealing with new challenges when hiring the best talent. It cannot be gainsaid that all top companies struggle to get their workforce planning correct, not knowing when to ‘buy, borrow, build or bind’ the skill.

This can be very costly, from time, money and emotional perspectives. Studies show that a wrong hire, rushed recruitment, or the exit of a high-performing employee costs an organisation three times the annual salary of that position on average. This is a terrifying expense. Recruiters must, therefore, …