Browsing: Chatbots

According to an article by BotsCrew, a WhatsApp chatbot is an automated software powered by rules or artificial intelligence (AI) and runs on the WhatsApp platform. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person. It’s a set of automated replies that simulates a human conversation on WhatsApp.

In May 2022, WhatsApp opened the API for businesses of any size. Previously, it was available only for medium and large businesses, so smaller companies had to contact other providers to access WhatsApp API.

Today, any business can directly sign up or get started with one of the business solution providers to access a New Cloud-based API.…

As digital service usage is still accelerating, it’s important to adapt your customer service to this change in behaviour.
According to the Communications Authority of Kenya (CA), by June 2020, mobile phone penetration had almost reached 120 per cent in Kenya, with subscriptions increasing by 10 per cent year-on-year. In Africa and the rest of the world, mobile technology is connecting consumers in new ways.…