Serena Hotels and Resort, a leading global hospitality brands with prominence in East Africa has partnered with a Forbes feted travel-tech company INTELITY to launch a mobile app to promote easy bookings.
The upscale hospitality brand, best known for its unique collection of luxury hotels, resorts, and safari lodges within East Africa, Mozambique, and Asia, will partner with INTELITY to build a custom, richly branded mobile experience for their guests.
Serena Hotels’ new brand app will enable guests to book and manage reservations, check-in (and out), and download a mobile room key directly to their smartphone. Additionally, the app will support service requests, mobile dining orders, messaging with staff, and local and property information, while easy access to amenities will simplify the booking process for spa, dining, and tours. From an operations perspective, INTELITY’s staff-facing dashboard collects and streamlines workflows, tracks all activity, and offers real-time operational insights with built-in escalations and reporting. Staff can also use the platform to manage property-wide or targeted promotional offers to drive added revenue.
“We are pleased to partner with a brand that is known for maintaining the highest standard of service in exotic locations around the world,” said David Adelson, INTELITY President and COO. “Our platform’s scalable brand app is the perfect solution for brands like Serena. It allows them to select the functionality and design that best fits their needs without having to invest in developing or troubleshooting the tech in-house.”
Serena Hotels has established itself as one of the world’s leading hospitality brands offering quality accommodation, unique holiday and conference solutions, cultural heritage and adventure tourism. Its collection of 35 unique hotels, resorts, safari lodges and camps, palaces and forts located in East Africa (Kenya, Tanzania, Zanzibar, Rwanda and Uganda), Mozambique and South Asia (Pakistan, Afghanistan and Tajikistan) are in some of the world’s most interesting, enchanting, historic and exotic settings.
INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive, fully integrated solutions to better connect and manage guest experience and staff operations, in a single platform. INTELITY has been named the “Official Mobile and In-Room Technology Provider” by Forbes Travel Guide in 2017, 2018, and 2019, and is in use at major hotel groups, including Marriott’s Autograph Collection, Proper Hospitality, Fairmont, and more.