Browsing: Hotels in East Africa

Serena Hotels to roll out mobile booking app from US based INTELITY

Serena Hotels and Resort, a leading global hospitality brands with prominence in East Africa has partnered with a Forbes feted travel-tech company INTELITY to launch a mobile app to promote easy bookings.

The upscale hospitality brand, best known for its unique collection of luxury hotels, resorts, and safari lodges within East Africa, Mozambique, and Asia, will partner with INTELITY to build a custom, richly branded mobile experience for their guests.

Serena Hotels’ new brand app will enable guests to book and manage reservations, check-in (and out), and download a mobile room key directly to their smartphone. Additionally, the app will support service requests, mobile dining orders, messaging with staff, and local and property information, while easy access to amenities will simplify the booking process for spa, dining, and tours. From an operations perspective, INTELITY’s staff-facing dashboard collects and streamlines workflows, tracks all activity, and offers real-time operational insights with built-in …