Browsing: Africa go Digital

Africa's hospitality industry

The hospitality industry is changing fast. When considering the future hotel experience, you are no longer just looking at a travel destination or a sleepover spot. Hotels of the future must offer more. An ‘augmented hospitality experience’ is what experts are calling it. Thus, stakeholders in Africa’s hospitality industry must explore ways to adapt.

Ecocash introduces chatbot

According to an article by BotsCrew, a WhatsApp chatbot is an automated software powered by rules or artificial intelligence (AI) and runs on the WhatsApp platform. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person. It’s a set of automated replies that simulates a human conversation on WhatsApp.

In May 2022, WhatsApp opened the API for businesses of any size. Previously, it was available only for medium and large businesses, so smaller companies had to contact other providers to access WhatsApp API.

Today, any business can directly sign up or get started with one of the business solution providers to access a New Cloud-based API.